Shipping policy
The following Shipping Policy applies when you use and/or order items from www.vale-designs.com (the 'Site' or 'VALE').
VALE offers simple and easy shipping options depending on your own preferences.
All our orders are sent through GLS as parcel post. Track and tracking numbers are automatically generated so that both you and us can follow the package until delivery takes place.
When you receive your package, you should check the items. If the packaging and contents are damaged, please refuse delivery of the package and send a complaint to the carrier / place of delivery. Once you have done this, please contact our Customer Service for further assistance.
For further questions, please feel free to contact our Customer Service.
1. Shipping
FREE SHIPPING IN THE EUROPEAN UNION
At checkout, you can choose which type of delivery option suits you best and the following shipping costs will be charged, regardless of size and weight:
| Shipping | ||
| DENMARK |
Business Delivery (delivered to a business address) |
FREE |
|
Shop Delivery (delivered to a local pickup-shop address) |
FREE | |
|
Private Delivery (delivered to your private address) |
FREE | |
| EUROPEAN UNION |
Shipping to the following European Countries Austria, Belgium, Czechia, Finland, France, Germany, Ireland, Italy, Luxembourg, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden |
FREE |
If your country is not in the list above, please feel free to Contact us for specific shipping costs for your desired destination.
2. Delivery
Please find the expected delivery time to your country below. If your country is not on the list below, please don’t hesitate to Contact us with any question regarding delivery time for your destination.
| Denmark | 1-3 working days | Luxembourg | 2-4 working days |
| Austria | 2-4 working days | Netherlands | 2-4 working days |
| Belgium | 2-4 working days |
Poland | 3-5 working days |
| Czechia | 2-4 working days | Portugal | 3-5 working days |
| Finland | 3-6 working days |
Slovakia | 3-5 working days |
| France | 2-4 working days | Slovenia | 3-5 working days |
| Germany | 2-4 working days | Spain | 3-5 working days |
| Ireland | 3-5 working days | Sweden | 2-5 working days |
| Italy | 3-6 working days |
Last updated: March 16, 2025
